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Frequently Asked Questions

What is the quickest way of contact with Modlinbus? 
The quickest way of contact with our customer service agents is via e-mail @ [email protected]

Do you accept card payments?
Yes, we accept credit and debit cards issued by Polish and foreign financial institutions.

What currencies do you accept?
We accept euros, British pounds, US & Canadian dollars, Norwegian and Swedish crowns (we accept notes only). You will receive change in Polish złoty.

Are reservations always required?
No, seat reservations are not mandatory. However, we recommend online booking due to the limited number of seats on buses. This is a guarantee of available seats, especially recommended for morning rides (around 07:00 AM) and afternoon rides (around 3:00 PM) that attract many passengers. We remind you that that passengers who have tickets purchased online, have priority while boarding.

Can I book seats on the bus by phone?
Phone reservations are not possible. You can always buy tickets and book seats on our busses in advance, using our online reservation system.

Can I buy tickets from the bus driver?
Yes, tickets are sold by our personnel on board of all buses, before departure.

How long is the bus ride to the Modlin airport?
The estimated minimum travel time from Warsaw Downtown to the Warsaw-Modlin airport is about 40 minutes and depends on traffic conditions. Detailed transfer times you can find here.

If my flight is delayed, is my bus ticket valid on a later bus ride?
Yes, you can take a different bus if your flight is delayed. Please remember that passengers who have tickets for that particular departure time have priority while boarding. If any free seats will be available for next bus, you can use them. For details please visit our stand at the airport.

Unfortunately in such case tickets returns won’t be accepted. For compensation for delayed flight, please contact appropriate airline.

Can I take an earlier bus (e.g. departing at 11:00), if I have a ticket for a subsequent ride (e.g. 12:00)?
Yes, only if there are available seats on the earlier bus ride. We remind you that that passengers who have tickets for that particular departure time (e.g. 11:00) have priority while boarding.

Are there additional fees for luggage?
No, every passenger with a valid ticket is entitled to board with 30 kgs of hold luggage and 5 kgs of carry-on luggage.

Is the timetable on up to date?
Yes. The bus timetable on our web site is always up to date. You can always check our online timetable, because it is aligned with flight departures and arrivals at the Modlin airport.

Are ModlinBus buses reliable?
Yes. We operate new, comfortable, air-conditioned Scania Tourning buses.

Can passengers hop on and off anywhere along the route of the bus?
It is not possible. Our buses are allowed to stop only at designated locations:
- Warsaw Centrum - parking in front of Palace of Culture and Science,
- Warsaw-Modlin Airport,
- Warsaw Chopin Airport (Okęcie),
- Łódź Kaliska Bus Station.
Detailed description of ModlinBus bus stops can be found here.

Do ModlinBus buses go to other cities or districts of Warsaw?
Our bus stop in central Warsaw is conveniently located for passengers who are transferring to other locations in Warsaw and outside the city. Also our buses run to Łódź. Detailed routes description can be found here.

Will the bus wait for me if I’m on the last flight and there is a delay?

On the Warsaw Modlin Airport - Warsaw City Center line, we make every effort possible to ensure that a bus is waiting for a delayed flight. In the case of our long-haul routes, transport regulations do not permit a delay of more then 5 minutes, however purchased tickets may be used for the next available transfer at no extra cost. 

Is there a separate timetable for Sundays and public holidays?
No, the timetable is the same for all days of the week, including public holidays.

How long before my flight should I buy Modlibus online tickets?
We advise to purchase online tickets at least three days before the departure date.

Do I have to print my online ticket?
There is no need to print your online ticket if you can display it on your mobile phone screen.

Why haven’t I received an email with my online ticket yet?
The average ticket delivery time is 3-5 minutes, for positively settled transactions. If you have not received your ticket, please check your "SPAM” folder. 

Are food and drinks allowed on board of buses?
We kindly ask passengers not to consume food or beverages on board of our buses. This is to due to the fact that the consumption of food and beverages can be potentially dangerous during bus rides and may disturb other passengers.

Does ModlinBus staff speak English?
Yes, our employees on all buses speak English. Some of our staff also speak French, Spanish, Russian, and German.

Do you offer discounts for students/pensioners/children/airport staff?
We currently offer the following discounts:
·For children under 2 years of age – no fare
·For children between 2 and 12 years of age – reduced fare.
Detailed Price List is available here.

Can I buy a monthly ticket?
No, monthly tickets are not available.

Are return tickets on sale?
Yes, return tickets can be purchased online and at our airport office. We kindly remind you that we do not issue duplicate tickets in case of losing return tickets.

Can I buy tickets somewhere in Warsaw?
ModlinBus tickets are only sold at our offices at the Warsaw-Modlin Airport, Warsaw Centrum in Palace of Culture and Science (main entrance from Marszałkowska street) and on buses (at bus stops).